Frequently Asked Questions
Does Well Culture Counseling Take Insurance?
We are out-of-network with insurance. Why are we out-of-network? Luckily, most insurance plans that offer mental health benefits will offer out-of-network benefits. So, most of our clients can still get reimbursed for sessions. We provide monthly superbills to all clients if you would like to submit documentation to your insurance provider yourself or for an HSA/FSA card. (See our blog on out-of-network reimbursement with third party companies for more info on how to submit). We will send you a worksheet if you would like to call and get the info about your benefits… or if you are coming to us for ADHD symptom management, we totally understand waiting to see what your benefits are when the check comes in the mail.
What ages does your practice see?
We work with clients 11 and older. If you are looking for a specific type of therapy or provider check out our specialties and see if we have what you need. I f you’re looking for a specific type of provider, get an overview of who may be the best fit for you or your child by checking out our providers.
Do you see clients on Federal Probation in Denton County?
At Well Culture Counseling, it’s our goal to serve Denton with the best counseling treatment available. We partner with Federal Probation to ensure that clients can receive quality counseling from specialist ranging from trauma, to ADHD, depression, anxiety, and more. We want to make sure that all people receive the best services possible in Denton County.
What if I want to pay cash or don’t have insurance?
Well Culture Counseling offers all clients the ability to pay cash. If you need to work with a reduced rate, consider working with one of our interns who is supervised by a fully licensed clinician. They are able to offer reduced fees. We will also provide all of our clients not seeking insurance reimbursement with a Good Faith Estimate required by federal law. These estimates are good for one year from their creation and we will always give 60 days notice of any fee changes so you have time to adjust.
How do I request my medical records?
Send us an email at info@wellculturecounseling.com and we will provide you with an electronic copy of your medical records with in one week. We do not currently provide a printed copy of medical records.
How do I contact the the Texas Behavioral Health Executive Counsel?
You can use the BHEC website to make a report or ask a questions to the governing counsel for all of our clinicians. The instructions are listed in the link above.
How do I file a consumer complaint?
You can visit the Texas Attorney General’s website to file a consumer complaint. The instructions are listed in the link above.
Have more questions?
Book a free 15-minute consult with one of our therapists to get your questions answered in a video call or text us at 940-222-2915 to have our assistant answer any questions or connect you will a therapist who can.